Frequently Asked Questions (FAQs)

Q: What are phenol-free paper rolls?
A: Phenol-free paper rolls are thermal papers manufactured without phenols like BPS (Bisphenol S), which are commonly used in traditional thermal coatings. Instead, they use safer alternatives to protect human health and the environment.

Q: Why should I choose phenol-free paper?
A: Phenol-free thermal paper supports safer workplaces, aligns with evolving EU safety standards, and reflects your company’s commitment to sustainability and public health.

Traditional thermal papers use BPA (Bisphenol A) or BPS (Bisphenol S) as chemical developers. These substances are known endocrine disruptors, meaning they can interfere with hormonal systems, even at low exposure levels.

✅ Key reasons to switch to phenol-free paper:

Health Protection
Skin contact with phenol-coated receipts can lead to dermal absorption of Bisphenols. This poses risks to cashiers, hospitality staff, and anyone handling receipts regularly.

Environmental Responsibility
Phenol-free paper helps prevent chemical contamination in recycling and wastewater, improving environmental safety and recyclability.

BPA Ban in the EU & BPS Under Review
BPA was banned in thermal paper across the EU in 2020 under Regulation (EU) 2016/2235, following its classification as a Substance of Very High Concern (SVHC) by the European Chemicals Agency (ECHA). BPS, often used as a replacement for BPA, is now also under scientific scrutiny. The European Commission is reviewing BPS and related phenols as part of the REACH Chemicals Strategy for Sustainability (linked to the European Green Deal).

📚 References:

🧾 No BPA. No BPS. No compromises.

Q: Are phenol-free rolls safe for food businesses?
A: Yes. Phenol-free rolls are particularly suitable for food service environments due to their reduced chemical risk and better alignment with hygiene and safety standards. 

Q: Do phenol-free rolls work with my printer or POS system?
A: Absolutely. Our phenol-free thermal rolls are compatible with most standard thermal receipt printers, credit card machines, and POS systems.

Q: Will the print quality be affected?
A: Not at all. Phenol-free paper provides crisp, sharp, and durable prints, with a print longevity of up to 10 years, matching the performance of traditional thermal paper.

Q: Are phenol-free rolls more expensive?
A: While they may cost slightly more due to the safer materials used, the health, environmental, and reputational benefits far outweigh the minimal price difference.

Q: How do I store phenol-free paper rolls?
A: Like traditional rolls, for best results, store rolls in a cool, dry place away from direct sunlight and heat. Proper storage preserves print quality and product lifespan.

Q: What payment methods do you accept?
A: We accept credit/debit cards and other secure payment options. Just let us know your preference, we’re happy to accommodate.

Q: Do prices include VAT?
A: All orders are processed with VAT applied as per Irish regulations. A full invoice is provided with each order for your records and tax compliance.

Q: Do you offer delivery across Ireland?
A: Yes, we deliver nationwide. Orders over €80 qualify for free delivery. All orders are carefully packed to ensure rolls arrive in perfect condition.

Q: Can I request a specific product size or type not currently listed?
A: Definitely. We're always expanding our range based on customer needs. If you’re looking for a size or spec we don’t currently offer, let us know, we’d love to hear from you.

Q: Are you planning to offer more products in the future?
A: Yes! EcoSafe is actively expanding our range to include more non-toxic, environmentally responsible alternatives for everyday business and household use. Our goal is to help businesses and consumers make safer choices by replacing harmful products with cleaner, healthier options, starting with phenol-free thermal paper and soon expanding into other eco-conscious essentials.

If there’s a particular item you'd like us to offer, we’d love to hear from you. Your feedback helps shape our product development and ensures we’re meeting real-world needs.

Stay tuned, more sustainable swaps are on the way!